1. What is Dearmart? Why should I use it?
Dearmart is India's quickest, most convenient, and safest Recharge, Digital and Booking tools. It is B2B platform where you can get commission ranges from 0.50% to 7% on shopping, Mobile recharge, DTH recharge, Money transfers and Bill payments. You can start your Business to becomes Dearmart distributor.
2. Is there any registration fee?
As we earlier mention it is B2B platform and useful for everyone. We charge one time registration fee of Rs.900 for every individual.
3. My friend needs a recharge! Can I use my wallet for other prepaid mobile numbers?
Yes, you can recharge mobile numbers of your loved ones using Dearmart wallet.
4. How can I recharge my mobile or pay my post-paid bill?
There are three easy steps:
- If you are new user then create and activate your account, if existing then just login by providing username and password.
- Go to recharge section
- Enter your mobile number, operator's name and the recharge / bill value.
5. My recharge did not happen. Why?
There could be several reasons. Here’s a quick checklist:
- Recharge details [number, operator & amount] are duly entered
- INSUFFICIENT WALLET BALANCE
- Recharge was stalled
If for some reason your payment was processed and the recharge did not go through, kindly raise support query by login into your Dearmart account and using online support section.
6. My recharge failed. Can I get my money back?
Most of the time in failed recharge, amount in the wallet not deduct. When your recharge fails, the money automatically gets refunded to your wallet. But it happened rare.
7. I would like to suggest some ideas – like a great new feature. How can I give a feature request or suggest ideas?
We love to hear from our customers always. Kindly send your feedback through online support section by login into your Dearmart account. Thanks.
8. How do I know what I will get by paying a particular recharge amount?
You can ask your mobile operator’s helpline or visit their website for more information. This keeps changing frequently, and only your operator will be in a position to answer your query and give you the updated information
9. How long does it take for the mobile to get recharged through Dearmart.in?
Dearmart provides instant mobile recharging. Just in case your recharge fails due to a technical error at operator's end, we try recharging your mobile for the next two hours.
10. How will I get to know whether my recharge transaction has been successful?
Once you complete your three-step process of mobile recharging on Dearmart.in, you will receive the following from us:
- Immediate response on your screen
- SMS on your mobile
- SMS from your operator with recharge details
11. What if I do not receive any recharge from the mobile operator for my successful transaction on Dearmart.in?
Usually, you should get your recharge details in an SMS message from your operator within 30 seconds after completing the transaction. In case it takes more than 4 hours, please raise your query through online support section by login into your Dearmart account
12. My recharge was successful, but I have not yet received my recharge!
At Dearmart, all recharge requests are processed immediately. If you do not receive any confirmation SMS from your mobile operator within four hours, then kindly raise your query through online support section by login into your Dearmart account. We will be happy to help you.
13. When I was doing the recharge on Dearmart.in, I got a response that my recharge was unsuccessful. What does this mean?
Possible reasons for such an error could be:
- Mobile operator’s server was temporarily unavailable.
- Entered amount was not accepted by your mobile operator as a valid recharge value
- Sometimes it so happens that we are unable to connect to the mobile operator's server due to a temporary network problem.
In such cases, kindly raise your query through online support section by login into your Dearmart account and we will be happy to help.
14. How can I get to know the valid recharge denominations for my mobile operator?
While we make our best efforts to share with you the valid recharge denominations for your operator, if you are trying any particular recharge denomination for the first time, then we recommend you recheck the recharge denomination from your mobile operator 's website or call centre.
15. I have switched my operator through MNP. How can I now get a recharge done?
For recharge, kindly follow these steps:
- Step 1: Enter the mobile number.
- Step 2: Select your current operator (if it's showing your previous operator).
- Step 3: Enter recharge value.
16. How can I edit my account details?
Just Login and go to My Account tab. Go to Profile tab under My Account. Here you can edit your account details. Don't forget to SAVE changes.
17. I forgot my password. What should I do?
This is very simple. Just click on "Forgot password?" under Login page. This will ask you to provide your e-mail id registered with us. Your password will be e-mailed or text to you immediately.
18. How can I register?
Our registration process is very simple and short. Just click on "Sign up" present on right top corner of home page. Enter Associate ID and fill basic detail as per registration form.
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